Shipping

 

Please double check your shipping address! Once we ship the package, you will be charged to double ship if you enter the wrong address.  

If you decide to change your shipping address, please write to us at customerservice@shopprivategallery.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

 All Orders are processed and shipped Monday-Friday only. Most orders are shipped out within 24 hours, orders placed on the weekend and most holidays are processed on the next business day.

 

Shipping Method

Estimated Delivery

Cost

Continental Ground over $75.00

7-10 days

FREE

Continental Ground under $75.00

7-10 days

$5.00

Continental Express Shipping*

1-3 days

$10.00

Continental Express Shipping*

Overnight

$25.00

Hawaii and Alaska*

8-21 days

$7.00

Puerto Rico*

8-21 days

$13.00

 

Ground Shipping is a flat rate of $5, and orders over $75 shipped within the Continental United States qualify for Free Ground Shipping. Orders shipped via Ground Shipping are typically shipped within 2-3 business days and arrive in 7 to 10 business days. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays.

 

*Large orders may be assessed additional shipping charges due to weight and size limitations. If your order requires additional charges, you will be contacted to approve them before we ship your order.

 

Shipping to Hawaii, Alaska and Puerto Rico

 

Orders are shipped to Alaska and Hawaii via the United States Postal Service (USPS) at a flat rate of $7*. Orders shipped to Puerto Rico are a flat rate of $13*. Delivery to Alaska, Hawaii and Puerto Rico generally takes 8-21 business days. Orders are shipped via the United States Postal Service (USPS). We email a tracking number when your package ships, and you can track your package at https://www.usps.com/

 

Express Shipping: $35 (estimated arrival date 3-5 business days)*

 

*Large orders may be assessed additional shipping charges due to weight and size limitations. If your order requires additional charges, you will be contacted to approve them before we ship your order.

 

 International Shipping

 

For international shipping, you are responsible for any tariffs and duties placed on your order by customs officials. Some orders may be assigned additional shipping charges due to weight and size limitations.

 

Economy Shipping: $15 (estimated arrival in 9-21 business days)*

 

*Large orders may be assessed additional shipping charges due to weight and size limitations. If your order requires additional charges, you will be contacted to approve them before we ship your order.

  

Shipping Disclaimer

 

• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed at customerservice@shopprivategallery.com

 

 • All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact USPS directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

 

 • We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.

 

 

WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE.